January is a time of changed minds and wrong sizes. Getting your boutique ready for receiving returns is crucial after such a busy festive season.
Category: Customer service
Staying ahead of the customer service game.
Customer Service feels like a seriously over done subject yet it is still one of the most important aspects of your retail business and what sets one store apart from its competitor.
Are You Unknowingly Turning Customers Away?
What could be causing customers to leave your store or worse still, never visit!
The secret recipe for getting customers to stay in your store.
When it comes to the atmosphere of your store, don't compromise. Atmosphere triggers emotions. Emotions trigger sales!
Is your sales team destroying your customer experience?
Consider the conversations your sales assistants are having between each other not just with the customers...
The Top 5 Things You Should Know About Your Customers.
How well do you know your customers? Ecommerce stores spend a lot of time and effort understanding their clients, we need to adopt a similar mindset in brick & mortar stores.
Un-sell to sell more…
Gain trust with your customers by not trying to sell to them.
