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Staying ahead of the customer service game.

October 2, 2019October 4, 2019Leave a comment

Customer Service feels like a seriously over done subject yet it is still one of the most important aspects of your retail business and what sets one store apart from its competitor.

WHAT IS YOUR STORE KNOWN FOR?

September 24, 2019September 24, 2019Leave a comment

Having an identity for your store is more than the name above the door or on your bags. It’s the association of what you are known for. What do people think of when they think of your boutique?

The dilemma of discounting your merchandise.

June 21, 2019June 21, 2019Leave a comment

There are many reasons why you need to discount your products at times in retail, yet it isn't an easy decision for independent retailers.

Are You Unknowingly Turning Customers Away?

May 12, 2019May 12, 2019Leave a comment

What could be causing customers to leave your store or worse still, never visit!

Managing Inventory like a Superhero.

April 9, 2019April 9, 2019Leave a comment

Inventory Management is a huge headache for a lot of retailers but it is extremely important to stay in control of it.

Do You Value Yourself in Your Business?

March 27, 2019March 27, 2019Leave a comment

Ultimately you need to value your time in your business and make sure you are spending it on the right things.

Is Your Retail Business Sparking Joy for You?

March 8, 2019March 8, 20191 Comment

Are you running your retail business or is it running you? Today I am talking about finding that balance in your business & personal life.

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Instagram

Have a bit of fun with your signage! Shopping isn’t a serious sport 😀.
_
Happy Small Business Saturday to all independent retailers out there working hard 😅. Keep smiling!
_
#smallbusinesssaturday #shopsmall #shoplocal #holidayshopping #supportsmallstores #thisisretail Don’t you all match your windows to the street outside?!! 😂. Love how this boutique continued the pedestrian crossing on the street into its window theme 🖤. _
Happy Black Friday! Good luck everyone. Remember you don’t have to offer huge discounts to make sales! Focus on great displays, awesome customer service and a genuine welcoming store environment. 
_
#thisisretail #merchandising #merchandizing #windowdisplays #streetstyle #kurbstyle #retail #blackfriday #shopsmall #shoplocal #customerservice #retailconsulting Thought it was a good day for this message. I am thinking of all the independent retailers in the US, trying to switch off and enjoy the holiday with friends and family whilst worrying about sales over the coming Black Friday/Small Business Saturday weekend.
_
Over here in the UK it’s a similar stressful week with big retailers offering big discounts and smaller retailers wondering how to keep up.
_
Let’s all stop, pause, be thankful for the wonderful loyal customers we do have and not worry about our sales figures for a few days. The festive shopping is about to kick into gear and it’s a great time to be a retailer!! 🥂🥂🎄🎄💃💃
_
Happy Thanksgiving! #slowdown #enjoytheholidays #familytime #thisisretail #upsanddowns #shopsmall #shoplocal #happythanksgiving #blackfriday #shopsmallsaturday The beauty of shopping is when you accidentally walk into a little boutique that catches your eye and get totally enthralled in the merchandise. Beautiful displays of carefully chosen trinkets and gifts, in a tiny space that somehow still didn’t feel overcrowded.
_
As it turned out, the extremely talented owner was there, painting away whilst manning her store. It added a charm to the setting and I couldn’t help but ask her more about her retail business. She has had it for 8 years, and whilst is tired of the 6 days a week she has to be in there, she has clearly built a great store that many loyal clients enjoy.
_
Let’s all help to keep independent stores alive and kicking. Walk the talk and support your neighboring stores as you, the retail owner, understand more than anyone how hard this business can be.
_
#shoplocal #shopsmall #shopindependent #boutiqueshopping #mystore #localstore #walkthetalk #retail #thisisretail #retailconsulting No filter needed! This beautiful pop of colour jumped out at me while shopping in the New Forest.
_
I love that even a bigger retailer like @oasisfashion has done a small boutique concept like this. 👏👏 To me this helps prove that boutique shopping is on point and people will always love the idea of small stores, beautifully put together.
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It’s an interesting week in retail, let’s all ‘POP’ out like this front door and claim those customers for our independent stores! 
_
#shopsmall #supportlocalretail #independentstores #highstreet #shopsmallsaturday #mystore #myboutique #loveshopping #blackfriday #retailconsulting ❤️this! Richard Branson proving yet again to be an effective owner you still have to be prepared to step up and sell your wares!! And customers will remember it!
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A huge advantage for independent stores is being able to give customers the opportunity to meet the owner and hopefully be served by them. It can make a huge difference to brand loyalty, even if its done sporadically. @richardbranson You continue to be the best example of this kind of leadership since my early years at Virgin Atlantic when you said hi and bye to all 400 passengers on the plane when on your own family vacay. 💃🇬🇧
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Tap if you agree ❣️#retail #sales #alwaysshowsup #brandloyalty #customerexperience #customers #selling #retailconsulting #mystore #shopsmall #shopindependent

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Instagram

Have a bit of fun with your signage! Shopping isn’t a serious sport 😀.
_
Happy Small Business Saturday to all independent retailers out there working hard 😅. Keep smiling!
_
#smallbusinesssaturday #shopsmall #shoplocal #holidayshopping #supportsmallstores #thisisretail Don’t you all match your windows to the street outside?!! 😂. Love how this boutique continued the pedestrian crossing on the street into its window theme 🖤. _
Happy Black Friday! Good luck everyone. Remember you don’t have to offer huge discounts to make sales! Focus on great displays, awesome customer service and a genuine welcoming store environment. 
_
#thisisretail #merchandising #merchandizing #windowdisplays #streetstyle #kurbstyle #retail #blackfriday #shopsmall #shoplocal #customerservice #retailconsulting Thought it was a good day for this message. I am thinking of all the independent retailers in the US, trying to switch off and enjoy the holiday with friends and family whilst worrying about sales over the coming Black Friday/Small Business Saturday weekend.
_
Over here in the UK it’s a similar stressful week with big retailers offering big discounts and smaller retailers wondering how to keep up.
_
Let’s all stop, pause, be thankful for the wonderful loyal customers we do have and not worry about our sales figures for a few days. The festive shopping is about to kick into gear and it’s a great time to be a retailer!! 🥂🥂🎄🎄💃💃
_
Happy Thanksgiving! #slowdown #enjoytheholidays #familytime #thisisretail #upsanddowns #shopsmall #shoplocal #happythanksgiving #blackfriday #shopsmallsaturday The beauty of shopping is when you accidentally walk into a little boutique that catches your eye and get totally enthralled in the merchandise. Beautiful displays of carefully chosen trinkets and gifts, in a tiny space that somehow still didn’t feel overcrowded.
_
As it turned out, the extremely talented owner was there, painting away whilst manning her store. It added a charm to the setting and I couldn’t help but ask her more about her retail business. She has had it for 8 years, and whilst is tired of the 6 days a week she has to be in there, she has clearly built a great store that many loyal clients enjoy.
_
Let’s all help to keep independent stores alive and kicking. Walk the talk and support your neighboring stores as you, the retail owner, understand more than anyone how hard this business can be.
_
#shoplocal #shopsmall #shopindependent #boutiqueshopping #mystore #localstore #walkthetalk #retail #thisisretail #retailconsulting

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